General Order Conditions
Last updated: June 23, 2026
These conditions govern the ordering of a vehicle from AutoKontor. They set out who sells, what you pay, when the vehicle is handed over to you, and what you may require if something goes wrong. Two separate amounts run through this document: the price of the vehicle, and the service fee that pays for our work. Article 7 separates them precisely. The document is written in twenty-four articles, grouped into six parts. Each article is numbered so that it can be cited.
The contract
Article 1Purpose and scope
These general order conditions govern the sale of vehicles by Premium Choice Car GmbH, operator of the AutoKontor platform, to any customer acting as a consumer or as a business within the European Union. They apply to every order placed on autokontor.de. Any conflicting condition from the customer binds us only after our written acceptance. They are supplemented by our legal notice and our privacy policy, which form an integral part of them.
Article 2Definitions
“Seller”: Premium Choice Car GmbH, referred to below as AutoKontor. “Customer”: the individual or legal entity placing the order. “Vehicle”: the vehicle identified in the order form by its vehicle identification number (VIN). “Partner dealership”: the German dealership from which AutoKontor sources the vehicle. “Service fee”: AutoKontor’s flat-rate remuneration for sourcing, transport and paperwork, set out in article 8. “Order”: the contract formed under article 4.
Article 3The seller
Premium Choice Car GmbH, a limited liability company under German law, registered office Münchner Str. 18, 85774 Unterföhring, Germany.\nEntered in the Handelsregister under Amtsgericht München HRB 245137. VAT identification number DE999999999.\nContact: contact@autokontor.de — +49 89 2200 4850.\nAutoKontor sells the vehicle IN ITS OWN NAME. The contract of sale is concluded directly between the customer and AutoKontor, which answers for it, including under the warranties in article 18. Vehicles are sourced from partner dealerships established in Germany; those dealerships are not parties to the contract of sale concluded with the customer.\nAutoKontor is bound to each of its partner dealerships by an agreement covering, among other things, the warranties. It is this backing that allows it to sell in its own name a vehicle it does not hold: you have a single point of contact, and AutoKontor has its recourse.
Article 4Formation of the order
The presentation of a vehicle on the site is not a binding offer but an invitation to order. The customer places an order by confirming the order form, which sets out the vehicle, its price, the service fee and the chosen method of handover. The order is formed only upon our written confirmation, sent by e-mail. That confirmation restates every element of the contract and constitutes acceptance. The customer confirms having read these conditions before submitting the order.
The vehicle
Article 5Description and condition of the vehicle
The vehicle is identified by its make, model, version, year of first registration, mileage and vehicle identification number (VIN). Used vehicles are sold in the condition described at the time of the order. Known defects disclosed on the vehicle listing form part of the contractual description: they do not constitute a lack of conformity within the meaning of article 18. Photographs and listed equipment are indicative where they do not appear on the order form. In the event of discrepancy, the order form prevails.
Article 6Availability
A vehicle shown as available may have been sold between the moment the site was consulted and the order. In that case no order is formed and nothing is owed. If the vehicle becomes unavailable after the order is confirmed, AutoKontor informs the customer without delay and offers either an equivalent vehicle or cancellation of the order. On cancellation, all sums paid, including the deposit, are refunded in full within fourteen days.
Article 7Test drives and viewings
A test drive is possible before any order. It takes place at a partner site in Germany, not at the dealership holding the vehicle. The vehicle is brought there for you: collected from the dealership, moved to the site, prepared and cleaned before your visit. Viewings are GROUPED — several customers per slot, on dates fixed in advance — and slots are limited. The visit and test-drive fee is €500 including tax. It falls due on booking and is non-refundable, whether or not an order follows. It covers: collecting the vehicle from the dealership and moving it, preparing it, the insured test drive, your reception and assistance in your language, and returning the vehicle to the dealership if you do not buy. It does not cover your own journey to the site, which remains at your expense. Order formalities may be completed on site, the same day. A postponement requested before the fixed date is possible subject to slot availability; if you do not attend, the fee remains due.
Price and payment
Article 8Vehicle price and service fee
Two separate amounts are due, and the order form distinguishes them: 1. the VEHICLE PRICE, stated inclusive of tax according to the tax treatment applicable to the vehicle; 2. the SERVICE FEE, which pays for sourcing the vehicle, its transport and the administrative formalities. The service fee is a FLAT RATE: €800 where the vehicle price is €10,000 or less, €1,200 above that. This flat rate is a TOTAL and not a surcharge: the breakdown shown to you divides it, it is not added to it. The flat rate is fixed at the order and varies neither with distance nor with the actual cost of transport, which we bear. No customs duty is due within the European Union.
Article 9Sourcing and advice deposit
A deposit of €135 is due at the order. It pays for the vehicle sourcing and the advice already carried out by that date. This deposit is INCLUDED in the flat rate under article 8 and is set off against the balance. It is not added to it. Where the right of withdrawal under article 17 is exercised, or where the order is cancelled through AutoKontor’s doing, this deposit is refunded.
Article 10Payment terms
Payment is made by bank transfer. Cash payment is not accepted. Two parties collect on a single order: the dealership holding the vehicle, and AutoKontor for its delivery service. The order form states both accounts and the amount due to each. You choose whichever arrangement suits you: either a SINGLE TRANSFER to the dealership, which passes AutoKontor’s service share on internally, or TWO SEPARATE TRANSFERS, one to the dealership and one to AutoKontor. The total amount due is the same either way. The account to be credited is DESIGNATED by AutoKontor on the order form. A transfer made to an account so designated discharges your payment obligation towards AutoKontor, up to the amount transferred, whatever the relations between AutoKontor and the holder of that account. Your contract remains concluded with AutoKontor, which alone answers for delivery and the warranties. The deposit falls due at the order. The balance falls due before the vehicle is made available, according to the schedule set out on the order form. The file reference must be quoted on every transfer. No discount is granted for early payment. In the event of late payment, statutory interest accrues as provided under German law. AutoKontor never requests a transfer to an account communicated other than through the order form or through an e-mail from an @autokontor.de address. If in doubt, call us before transferring.
Article 11Retention of title
The vehicle remains the property of AutoKontor until the price and the service fee have been paid in full. This retention of title does not affect the passing of risk under article 15. Until payment in full, the customer may not sell, pledge or grant security over the vehicle.
Making the vehicle available
Article 12Time limits
The time limit for making the vehicle available is stated on the order form. It runs from receipt of the deposit. That limit is indicative where it depends on a third party — partner dealership, carrier, registration authority. AutoKontor informs the customer of any overrun as soon as it becomes aware of it. Where an overrun exceeds thirty days and is not attributable to the customer, the customer may cancel the order and obtain a full refund of sums paid within fourteen days.
Article 13Delivery
Where the customer has chosen delivery, AutoKontor transports the vehicle to the address agreed on the order form, within the European Union. The customer, or a person authorised in writing, must be present at handover. They inspect the condition of the vehicle and sign the handover record. Any reservation must be entered on the handover record. The absence of a reservation does not deprive the customer of the rights in article 18, but makes it harder to prove damage occurring during transport.
Article 14Collection in person
Where the customer has chosen collection, they take possession of the vehicle at the partner dealership or at our logistics centre, on the agreed date.\nThe flat rate under article 8 remains due: it pays for the formalities, which are the same. It then includes neither transport nor registration.\nThe customer attends with proof of identity and the order confirmation.
Article 15Passing of risk
The risk of loss of or damage to the vehicle passes to the customer upon physical handover of the vehicle to the customer or to the person they have authorised. That transfer is independent of the retention of title in article 11: the customer may bear the risk in a vehicle they do not yet own. Until handover, the vehicle is insured by us during transport.
Article 16Registration and documents
AutoKontor delivers to the customer all documents required for registration: the European certificate of conformity where applicable, the registration document of the country of origin, the sale invoice and the handover record. Where the customer has chosen delivery, AutoKontor carries out the registration formalities in the country of destination. Registration taxes and duties owed to the authorities remain payable by the customer and are recharged at their exact amount. AutoKontor is not answerable for the processing times of public authorities.
Your rights
Article 17Right of withdrawal
A customer acting as a consumer has FOURTEEN DAYS to withdraw, without having to give reasons. The period runs from the day on which the customer, or a third party they have designated, takes possession of the vehicle. To exercise this right, the customer sends us an unambiguous statement to contact@autokontor.de or to the address in article 3. Sending it before the period expires is sufficient. The cost of returning the vehicle is borne by the customer. As a vehicle cannot be returned by post, that cost is estimated, depending on distance, at between €400 and €1,200. The customer is liable for any diminished value of the vehicle resulting from handling beyond what is necessary to establish its nature and characteristics. The right of withdrawal does not apply to vehicles made to the customer’s specifications or clearly personalised at their request. On withdrawal, we refund all payments received, at the latest fourteen days after the vehicle has been taken back.
Article 18Statutory warranty of conformity
AutoKontor is liable for any lack of conformity of the vehicle existing at handover, under the conditions laid down by German law. The warranty runs for TWO YEARS from handover. For a used vehicle, that period may be reduced to one year by express and separate agreement with the customer, recorded on the order form; absent such agreement, the two-year period applies. The following do not constitute a lack of conformity: normal wear, known defects disclosed at the order under article 5, and damage resulting from lack of maintenance or improper use. The customer may require the vehicle to be brought into conformity. Where this is impossible or disproportionate, they may obtain a price reduction or rescission of the sale.
Article 19Manufacturer’s commercial warranty
Where the vehicle still benefits from its manufacturer’s commercial warranty, that warranty is exercised through the manufacturer’s network, on its own terms, throughout the European Union. That commercial warranty is in addition to the statutory warranty in article 18; it does not replace it and does not limit it in any way. The remaining duration and scope are shown on the vehicle listing where known to us. You never have to approach the originating dealership. The warranty is owed to you by AutoKontor, which then enforces it against its partner under the agreement between them.
Article 20Complaints and customer service
Any complaint should be addressed to contact@autokontor.de, or in writing to Premium Choice Car GmbH, Münchner Str. 18, 85774 Unterföhring, Germany, or by telephone on +49 89 2200 4850.\nWe acknowledge every complaint within five working days and answer on the substance within thirty days.\nPlease quote your order number and the vehicle identification number (VIN): they allow the file to be found immediately.
General provisions
Article 21Force majeure
Neither party is liable for failure to perform its obligations where that failure results from an event beyond its control, which it could not reasonably have foreseen and whose effects it could not avoid. The party prevented informs the other without delay. Performance of obligations is suspended for the duration of the impediment. Where the impediment continues beyond sixty days, either party may cancel the order without compensation, sums paid being refunded.
Article 22Personal data
The controller is Premium Choice Car GmbH, at the address given in article 3. Data collected at the order is processed to perform the contract, to meet our legal and accounting obligations, and to manage the customer relationship. It is disclosed only to third parties necessary for that performance — carrier, registration authority, finance provider where applicable. The customer has the right of access, rectification, erasure, restriction, objection and portability, together with the right to lodge a complaint with a supervisory authority. Detailed arrangements are set out in our privacy policy.
Article 23Governing law, dispute resolution and jurisdiction
These conditions are governed by GERMAN LAW. Where the customer is a consumer residing in another Member State, they retain the benefit of the mandatory protective provisions of the law of their habitual residence.\nAutoKontor is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.\nAny complaint must first be addressed to us under article 20; we endeavour to reach an amicable solution.\nFailing agreement, the courts of MUNICH have jurisdiction where the customer is a business. Where the customer is a consumer, the statutory rules of jurisdiction apply.
Article 24Amendment of these conditions
AutoKontor may amend these conditions at any time. The version applicable to an order is the one in force on the day it is confirmed; it is attached to the order confirmation and retained by us. No subsequent amendment may be relied on against the customer for an order already confirmed.