Frequently asked questions

No. The simulation is indicative and non-binding. It gives you an estimated payment before any application.

The down payment depends on the vehicle and the lender. The simulator lets you test different levels.

Once we have your complete file, approval in principle usually comes within 5 business days.

Yes. You can combine financing and trade-in: your old vehicle’s value reduces the amount to finance.

Yes, within what the slot allows and the vehicles available on that date. Tell us when booking: every additional vehicle has to be moved.

Nothing else: the fee remains due, and we take the vehicle back to the dealership. The visit commits you to nothing.

A postponement requested before the fixed date is possible, subject to slot availability. If you do not attend, the fee remains due.

Yes. The visit is not compulsory: every vehicle data sheet states its condition, inspection and disclosed defects, and you have a fourteen-day right of withdrawal after handover.

Yes. The valuation of your vehicle is entirely free and without obligation.

No. You can part-exchange your vehicle without buying anything, or offset its value against the price of your next vehicle.

We get back to you within 24 hours with a valuation. Once the offer is accepted, the part-exchange completes within a few days.

AutoKontor Premium handles all the administrative formalities of the part-exchange. You have nothing to manage.

The service fee: sourcing and advice, transport, paperwork and registration. The vehicle price belongs to the sale contract and is not included in it.

No. It is set at order according to the vehicle value and does not change afterwards. If transport costs more than expected, we bear the difference.

No, as long as the vehicle moves within the European Union: the single market has no customs duty between member states.

It depends on the vehicle. A used vehicle is generally invoiced inclusive of tax. A vehicle that is new for tax purposes (under six months or under 6,000 km) is taxed in your country of residence, whatever the country of purchase.

Yes. The flat rate covers the paperwork, which stays the same; there is then no transport or registration to charge.

It depends on the homologated CO₂ emissions of the exact vehicle. On the mainland and the Balearics: 0% up to 120 g/km, 4.75% from 121 to 159, 9.75% from 160 to 199, and 14.75% from 200 (law 38/1992, article 70; rates verified on 3 September 2026). Seven autonomous communities raise these rates. You can work out your band on any model page, and we confirm it to you on the car you choose before any commitment.

Not on what you pay, but on the market value the administration applies: the average-price tables of the ministerial order in force, less the residual share of indirect taxes. It is worth knowing before you sign, because that value can exceed the German purchase price. This is why we show no euro amount on our pages: we give the band, and the exact figure on the vehicle you choose.

There every band of the tax is 0%: you pay no registration tax, whatever the car emits (rates verified on 3 September 2026 on the Spanish tax agency's site). The other transfer costs still apply, and shipping to the islands is quoted separately.